38 Live Channel bring you a variety of quality, convenient and practical products. We provide online live shopping services and online customer service inquiries as well as an absolutely secure transaction system.
*Prices are inclusive of 6% SST. Limited time offer. SHOPLINE reserves the right to adjust the terms and conditions of promotion and discounts at our discretion without prior notice. ¹Advertising spend (i.e. daily budget spent on FB) will be borne by merchants. ²Delivery fee of the products, from merchant to promoter, will be borne by merchants. Other terms and conditions apply.
SHOPLINE LIVE: Collect payment directly during Facebook Live
Yes, it is very easy to set it up - only 10 minutes. We provide you with a series of tutorial videos (watch one below) to guide you step by step. We will also support you via whatsapp and zoom video call, to help you with your livestream event.
What if I am camera-shy?
You know the importance of live streaming, but you would prefer someone to do it for you? Is it possible to engage a promoter to talk about your products/services LIVE? Yes, SHOPLINE Promoters can do it for you.
*Prices are not inclusive of 6% SST. Limited time offer. SHOPLINE reserves the right to adjust the terms and conditions of promotion and discounts at our discretion without prior notice. ¹Advertising spend (i.e. daily budget spent on FB) will be borne by merchants. ²Delivery fee of the products, from merchant to promoter, will be borne by merchants. Live production service (i.e. cameras, lightings) are not provided in this package. Other terms and conditions apply.
Live streaming can happen in Facebook Live or on a web link. Your audience do not need to download any app to watch. Just share the live stream link with your audiences via WhatsApp, Facebook Page or group. Whenever they click on the link, they can watch your live stream.
I am a camera-shy seller. Can you assist me with that?
No worries! We are more than happy to get you a professional promoter to sell your products. We have promoters that speak English, Mandarin and BM. Find out more in the Live + Promoter section.
Is SHOPLINE Live a live streaming platform?
No, we’re not. SHOPLINE Live is a “Live Streaming Software” which provides a full live stream shopping experience, your fans can shop as they watch your live and keep the orders rolling in！
How do I receive payment from customers during my live stream event?
You can receive payment from customer through FPX Credit Card, Bank Transfer or through FPX Online Banking (CIMB Click, Maybank2u and more).
Where can I view my customers’ order?
You can view your customers’ order in the order management page of your SHOPLINE admin panel. Your Live event is auto-sync with your online store’s inventory. When customers order, it will automatically synchronize to your order management page, you don’t need to record it manually.
Can I do product discounts / promotions for live?
Yes. You can do various types of promotions. Example A: Free delivery above a certain amount; Example B: When you spend X (RM 100 and more), you get Y discount; Example C: Affiliate campaign, apply this promo code to enjoy X discount.
How fast can I set up a live session after I make payment to SHOPLINE?
It only takes 24-48 hours (during working hours) to activate your LIVE account. Once it’s activated, you may proceed with the set-up and start a live stream.
Includes a sales promoter to help you with 1 session of live video (60 minutes) monthly.²
Get a sales promoter to help you sell your products on a live stream (1-hour)!²
SHOPLINE has improved the way we sell through live-streaming. With this software, we can track and manage all customers’ orders. It used to take us many hours to read every comment, then follow up one by one with potential customers to make payment. Now, we can focus on doing more live streams! Our customers have told us that they love that they can make payment while watching us, and receive their orders fast!